Refund policy
U&H LONDON LTD
Company Number: 15147426
Registered Office Address:
Unit DA2 Sutherland House, 43 Sutherland Road, London, England, E17 6BU
Trading Address:
Borough Yards, 8 Stonecutters Lane, London, SE1 9RZ
Returns Policy
We want you to love your purchase! If you are not completely satisfied with your item(s), we offer a 14-day return policy under the following conditions:
- Timeframe: Items must be returned within 14 days of purchase.
- Condition: Items must be unused, in their original condition, and include all original tags and packaging.
- Proof of Purchase: A valid receipt or proof of purchase must be provided.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to the original method of payment within 7-10 business days.
- Please note: Any shipping fees incurred during the original purchase are non-refundable.
Exchanges
If you wish to exchange an item, please contact us or visit our store in Borough Yards. Exchanges are subject to item availability and must meet the same return conditions as listed above.
How to Process a Return
You can process your return in two ways:
-
In-Store Returns:
- Visit us at our trading address: Borough Yards, 8 Stonecutters Lane, London, SE1 9RZ
-
By Post:
- Mail your item(s) to:
U&H LONDON LTD (PASHAM LONDON)
Borough Yards,
8 Stonecutters Lane,
London, SE1 9RZ
- Mail your item(s) to:
-
- Please ensure the return is securely packaged to prevent damage in transit. We recommend using a tracked delivery service, as we cannot accept responsibility for lost or damaged returns.
"Please note that the cost of return shipping is the responsibility of the customer."
Exceptions
The following items are non-refundable and cannot be returned:
- Items marked as "Final Sale."
- Personalised or customised items.
- Gift cards.
Need Assistance?
For any questions or assistance with your return or refund, please contact us:
📧 Email: info@pasham.london
📞 Phone: +44 7741 645735
