Discover more in our FAQ
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 10am-6pm customer support.
1. Can I see the full collection in-store, or is it mainly online?
1. Can I see the full collection in-store, or is it mainly online?
You'll find most of our collection in-store at Borough Yards. It's a great way to view the products up close and explore our latest arrivals.
2. Is your store easy to get to from central London?
2. Is your store easy to get to from central London?
Yes, our store is conveniently located near London Bridge and Borough Market, making it easy to reach from anywhere in the city. Just a short walk from London Bridge Station.
3. Do vou offer any discounts for first-time buyers?
3. Do vou offer any discounts for first-time buyers?
Yes, if you subscribe to our newsletter, you'll receive a 20% discount on your first purchase. It's our way of welcoming you to the PASHAM London community.
4. If I buy online, can I return items in-store?
4. If I buy online, can I return items in-store?
Absolutely. Any items purchased online can be returned or exchanged in-store. Just bring the product and your receipt, and we'll be happy to help.
5. Is there a benefit to visiting the store if I've seen items online?
5. Is there a benefit to visiting the store if I've seen items online?
Visiting our store allows you to feel the quality firsthand, try on items, and get a real sense of the craftsmanship. If you're nearby, it's a great way to explore the collection up close.
6. Do online and in-store prices match?
6. Do online and in-store prices match?
Yes, our prices are the same online and in-store. Any promotions or discounts we're offering apply in both places.
7. What if I need help deciding between items online?
7. What if I need help deciding between items online?
We're here to help! You can reach out to us by email, phone, or even our live chat option for styling advice, sizing help, or any questions you may have.
8. Can I get a product held for me if I want to see it in-store?
8. Can I get a product held for me if I want to see it in-store?
Yes, we can hold an item for a short period if you'd like to see it in person. Just give us a call, and we'll do our best to make it convenient for you.
